When I first entered HR, it seemed the key aspects to becoming a manager or leader were: Firstly, what drove promotion was your records coming to the top of the pile, and secondly, when appointed into management, often there was no change in behaviour. In reality, the existing skills were translated into the new role, working without providing direction and leadership to the team.
Learning is most effective when it takes place ‘at work’ and within context.
The ’70:20:10′ Learning Model suggests that 10% of learning happens in a classroom with 20% involving others such as discussion groups and buddying. The remaining 70% (‘real learning’) happens within contextual situations, dealing with actual issues and business challenges.
We know that this is a time where managers, leaders and people professionals are most pressed as they need to present a calm, rational view of the situation.